Why Involuntary Attrition Is Killing Your Customer Retention
When you’re losing the battle for customer retention, it’s impossible to ignore. Complaints and painful cancellations show a clear problem. But what about when content customers disappear without notice? While on the surface it seems…
How to Avoid Financial Disputes with Your Members
Member-owner relationships are a bit like marriages. You work hard to cultivate strong, long-lasting bonds. You do all you can to show you care and provide what your member needs. Despite that effort, you can…
10 Ways to Increase Gym Revenue Without Selling More Memberships
Most gym owners drive business growth in two ways: by finding new members and by keeping the members they already have. While marketing and retention are great for growing your community, they represent only a…
7 Ways to Handle Late Member Payments
Asking your members for money is never easy. When a member doesn’t pay on time, it’s tempting to let the delinquency slide to avoid confrontation. But you run a business. You deserve to be paid…