Frequently Asked Questions
What is Cubiic and how does Cubiic work?
Cubiic is a service that facilitates payment collection through direct, personal outreach to your customers.
We use a plug-and-play-style integration to pull overdue payment data from your customer database automatically. From there, we customize a communication plan to collect each missing payment. Recovered funds are delivered without any delay or effort from you. Learn more about our service and features.
Who will benefit from Cubiic?
Cubiic is for every business with recurring billing. Why? Because payment problems affect all businesses—regardless of size, age, or location. Request a free consultation to get an estimate of your savings with Cubiic.
How is Cubiic different from auto billing?
Typical billing automation relies solely on technology. Cubiic adds human expertise to the payment collection process, automating critical customer service functions. We employ experienced billing professionals to identify and resolve problems faster and more accurately than software alone.
But wait, isn’t Cubiic just a billing service?
No, Cubiic is a service add-on that automates payment-related customer outreach. Unlike traditional billing services, Cubiic does not act as your merchant processor, hold funds, or manage membership agreements. Chat with us about your payment recovery needs.
Does Cubiic process my payments?
No, Cubiic does not process payments. Cubiic facilitates payment collection by working with customers to resolve payment problems, such as expired credit cards and late payments. However, the system doesn’t process payments itself. Instead, Cubiic passes payment information back to your merchant provider to be processed. This makes it easy to view all your recurring revenue in one place.
Will Cubiic delay my payments?
Absolutely not! In fact, Cubiic helps you receive funds faster by recovering missing or delinquent payments from customers. Cubiic does not hold, transfer, or process any of your payments. Rather, we help make sure you have up-to-date information from customers so that payments can be processed as soon as possible.
How much does Cubiic cost?
The cost of Cubiic will vary based on your organization’s size and service needs. We offer a range of pricing plans to fit your needs. Want help choosing the right plan? Contact us to talk to an expert.
Why do I need an annual subscription for Cubiic?
The goal of Cubiic is to help you maximize revenue and customer retention. Because there is no one-time fix for payment problems like credit card failures and delinquency, Cubiic clients see the most significant improvement after a few months of service. For the best ROI, we recommend using Cubiic continuously for at least 12 months. However, if you wish to cancel Cubiic, you may do so at any time with a 30-day notice.